Find a product answer
Start with task-oriented guidance for sample work, results, review, reporting, configuration, and access.
Browse documentationClearline Support
Keep laboratory work moving.
Find the workflow, isolate a known issue, or bring Clearline a sanitized request. Start with the lightest path that can answer the question.
01Workflow firstTell us where the work stopped.
02Sanitized evidenceKeep regulated records out of standard forms.
03Clear next actionDocumentation, recovery guidance, or direct follow-up.
Troubleshoot a workflow
Check common symptoms, expected boundaries, and safe recovery steps before escalating the issue.
View troubleshootingOpen a support request
Use the support portal when the issue needs investigation by Clearline. Submit only sanitized context.
Open the support portalThe evidence boundary
Protect laboratory data when asking for help.
Do not submit sample, client, patient, credential, report, or other regulated data through standard support forms. Redact screenshots and error text. If investigation requires more detail, Clearline will provide the controlled transfer path.
A useful first message includes
- The page or workflow involved
- The affected role or account type
- The current workflow state
- What you expected and what happened
- Sanitized error text and steps already tried
What happens next
A bounded path from issue to action.
- 01We identify the affected workflow.
Your sanitized description is mapped to the relevant product area and operating context.
- 02We establish the safe evidence path.
If more detail is needed, Clearline provides the appropriate controlled transfer method.
- 03We communicate the next action.
You receive the available recovery step, clarification request, or scoped follow-up.
Still deciding?
Use the route that matches the work.
Browse short support articles or prepare a complete, sanitized support request.